Butterbeer Slime

Free shipping on all orders! Our processing time is usually 2-5 days business days. This does not include shipping time, which depends on the carrier.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. We only offer returns for items that arrived damaged or missing. We do not offer refunds if you did not personally like or enjoy the slime for any reason. Detailed photos of the shipping box and product(s) are required for any return will be accepted.

To start a return, you can contact us at info@poppymello.com.

If your return is accepted,  We will email you instructions on how and where to send your package. Please note that you will be required to pack the product(s) and pay for the shipping cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@poppymello.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or out-of-stock items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@poppymello.com.

Every Poppy Mello order comes with a small care kit to help you get started! 🎁

Your kit includes:

• small spray bottle of pre-made activator to fix sticky slime
  
• small jar of softening gel to help revive stiff or over-activated slime

Basic Care

• Wash your hands before and after playing to keep your slime clean and fresh.
• Keep your in an airtight container after use to prevent drying.
• Play on clean, non-fuzzy surfaces to avoid getting dirt or hair in your slime.
  

Sticky Slime?

• Add a few sprays of activator (borax solution) and knead well.
• If you run out of activator spray, here is how you can make more:

mix 1 teaspoon of borax powder into 1 cup of warm water. Stir until fully dissolved. Store your activator in a sealed container.

Dry or Stiff Slime?

• Add some of the softening gel and knead well. You can also use unscented lotion for butter/slay/clay slimes, or warm water for clear slimes.

Weather and Temperature Tips

• If slime arrives sticky (warm weather), place it in the fridge for 10–20 minutes before playing.
  
• If slime arrives stiff (cold weather), warm it up in your hands or leave it at room temperature for a bit.
  

Important Reminders

• Do not eat slime! It’s for fun, not food.
• Keep slime away from hair, carpet, furniture, and clothing to prevent sticking.
• Avoid leaving slime in direct sunlight or heat to prevent melting.
  
  

A Few Extra Tips

• Slime may melt or get sticky over time — this is normal! Reactivate when needed.
• Slime may fade over time. This is natural for high-quality, non-toxic fragrances.